EVH Grade 7 (PA22 to PA25) £33,375 - £36,648
At Dalmuir Park HA our customers are at the heart of everything we do and we have a strong focus on delivering the best possible service. We are passionate about our community, our properties and the local environment; we aim to be the landlord of choice in Dalmuir and West Dunbartonshire.
To achieve this, we are expanding our Customer Services Team to deliver our challenging business plan objectives. We are investing over £1m a year of improvements to our housing stock over the next 5 years and the role of Asset Officer will provide key operational support to the Customer Services Team Leader and colleagues.
To succeed in this role, you should be confident working within a performance culture where you will be expected to deliver excellent results. You will have in depth knowledge of the key issues relating to the Association’s physical assets and surrounding environment and have the technical knowledge to ensure they are maintained to the highest standard. You will be familiar with the regulatory standards and meeting compliance with SQHS and EESSH.
Value for money is central to all that we do, and the Asset Officer will take an active role in the procurement of works and management and delivery of health and safety compliance, in reactive and planned maintenance and in major investment works. This will mean ensuring we achieve the right balance between quality and costs. We want to ensure we meet or exceed the expectations of our customers every time. You will work closely with your Customer Services colleagues to provide technical guidance and support when required. You will already be a confident communicator, and able to take a measured and reassuring approach when dealing with our customers. You will also be a skilled negotiator and a demanding client with contractors - ensuring DPHA achieves the best results when it comes to procuring works and services.
You will be instinctively customer focused and have a “solution focused” attitude to ensure that our customers’ experiences of our service remains positive. You will understand the importance of working with partner agencies to achieve desired outcomes. You will have a key role in ensuring the required outcomes of the Scottish Social Housing Charter are met for our tenants.
If you think that your skills, experience and personal attributes meet our requirements, then the accompanying Job Pack will tell you all you need to know about our organisation, our aspirations for the future, our people and our community. In return we offer a generous reward and benefits package as a full member of Employers in Voluntary Housing.
Closing Date for Applications: 14 August 2020
Provisional Interview Date: of 3 September 2020
An application pack is available here: