Information on Coronavirus
We would like to assure our customers that we are monitoring the situation with coronavirus daily and we are taking a sensible and measured approach with regards to our service delivery, taking on board the advice and guidelines issued by the government and NHS.
If we need to alter the way we deliver our services to you we will let you know through updates on our website, or by contacting you directly. If you have any questions about the services you receive from us and the potential impact of coronavirus on those services, please do not hesitate to speak to a member of staff.
We know that you will have heard a lot in the news about coronavirus but here is some general information that you may find useful.
A coronavirus is a type of virus. Typical symptoms include fever and a cough that may progress to severe pneumonia causing shortness of breath and breathing difficulties.
Generally, coronavirus can cause more severe symptoms in people with weakened immune systems, older people and those with long term conditions like diabetes, cancer and chronic lung disease.
COVID-19 is a new strain of coronavirus first identified in Wuhan city, China. This is a rapidly changing situation which is being monitored carefully.
What are the symptoms of coronavirus?
Common symptoms include:
high temperature or fever
shortness of breath
How is coronavirus spread?
Because it's a new illness, It is not known exactly how coronavirus spreads from person to person, but similar viruses are spread by droplets in coughs and sneezes.
How to avoid catching infections like coronavirus
You can reduce your risk of getting and spreading respiratory infections by:
avoiding direct hand contact with your eyes, nose and mouth.
maintaining good hand hygiene - washing hands with soap and water or alcohol hand sanitiser before eating and drinking, and after coughing, sneezing and going to the toilet.
avoiding direct contact with people that have a respiratory illness and avoiding using their personal items such as their mobile phone.
covering your nose and mouth when coughing or sneezing with disposable tissues and disposing of them in the nearest waste bin after use.
NHS Coronavirus (COVID-19) helpline
If you do not have symptoms and are looking for general information, a free helpline is available on 0800 028 2816.
The helpline is open everyday, 8.00am to 10.00pm.