Dalmuir Park Housing Association Dalmuir Park Housing Association

Housing Officer (Part Time) 21 hours per week

21 Aug

Housing Officer (Part Time) 21 Hrs Per Week

EVH Grade 7 (PA22 - PA25) £33,375 - £36,648 (Pro Rata £20,025 - £21,989)

At Dalmuir Park HA our customers are at the heart of everything we do and we have a strong focus on delivering the best possible service.  We are passionate about our community, our properties and the local environment; we aim to be the landlord of choice in Dalmuir and West Dunbartonshire.

We are now extending our Customer Services Team with a part time Housing Officer post to ensure our customers are well supported during these challenging times, and to help deliver our Business Plan objectives.

To succeed in this role, you should be confident working within a performance culture where you will be expected to deliver excellent results.  You will be a visible, reassuring presence in the communities where we work and will be an experienced housing professional who is comfortable working to deliver key outcomes from the Scottish Social Housing Charter.  Our expectation is that you will work within the wider Customer Services Team and deliver core social housing management tasks including estate management, income management, allocations and also deal effectively with day to day challenges such as complaints and anti-social behaviour.  You will be familiar with the wider context of social housing in Scotland and confident working to and further developing our housing related policies and procedures, aspiring to deliver best practice at all times.

You will be instinctively customer focused and have a “solution focused” attitude to ensure that our customers’ experiences of our service remains positive.  You will understand the importance of working with partner agencies to achieve desired outcomes.  You will have a key role in ensuring the required outcomes of the Scottish Social Housing Charter are met for our tenants.  Now, more than ever, we want to maintain our focus on the values that have helped us to support our community throughout the current crisis.

If you think that your skills, experience and personal attributes meet our requirements, then the accompanying Job Pack will tell you all you need to know about the details of the Housing Officer role, our organisation, plans for the future, our people and our community.  We offer a generous reward and benefits package as a full member of Employers in Voluntary Housing.

Closing Date for Applications: Friday 4 September 2020

Provisional Interview Date: Friday 18 September 2020

Application packs and further information on the post can be downloaded directly from here:

Application form

Equal Opportunity form

Role Profile

Summary of Terms and Conditions

Fair Processing Notice

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