Reporting a Repair
You can report a repair in person, by telephone, by email firstname.lastname@example.org or by writing to the office.
During office hours call 0141 952 2447 Select Option 1
Out with office hours call:
Our office on 0141 952 2447 where your call will be re-directed to our out of hour contractors
Please remember to give the following information:
- Your name
- Your address
- Your telephone number
- A description of the repair needed, in as much detail as possible
- Times when access is suitable for workmen to call
When you report a repair, you will be told which category your repair is in, see below for timescales and priorities. We can only respond within response times if the tenant is able to offer reasonable access to tradesmen.
The Association operates a priority system of repairs. Each report will be assessed and placed into one of the following categories:
Emergency - Repairs which could be a risk to health or safety, or could lead to serious damage to your home: i.e. Storm damage, rain penetration or water leaks. We aim to attend and make safe all emergency repairs within 4 hours and have the job completed within 24 hours. The Association will operate a 24 hour emergency service 365 days a year. Under normal circumstances, the removal of a hazard and the restoration of services can be expected at the first visit.
Urgent - Repairs which are less serious but which need to be done more quickly than routine repairs, i.e. minor leak, faulty light fitting where there is alternative lighting or a faulty wc flush. We aim to complete all urgent repairs within 2 working days (excluding Saturdays, Sundays and public holidays).
Routine - These are repairs, which have less priority than essential repairs. Examples of routine repairs are: cleaning gutters, fencing repairs as long as there no immediate danger, roof repairs where there no damage is resulting. We aim to complete all routine repairs within 10 working days.