Gas Safety
We aim to make your home as safe as possible. Keeping your gas appliances safe, prevents fires, carbon monoxide poisoning, gas leaks and loss of heating supply.
We have obligations to carry out these checks under the Gas Safety (installation & use) Regulations 1998. These checks are due annually and our Contractor will contact you 2 months before your annual service is due, you can arrange an appointment that suits you directly with them. If you have not arranged for your gas service to be carried out 1 month prior to the due date then we will do our best to contact you.
Your responsibilities
- You must give access to allow the annual service to be carried out. Failure to do so will result in access being forced to your home for this to be carried out. You will also be recharged for the associated costs.
- If you have a fault with your boiler (no heating or hot water), you must report this as soon as possible.
- Do not remove or damage any Carbon Monoxide alarms from the property. If they become faulty or out of date this must be reported immediately.
- If you are leaving the property for a considerable period of time, you must inform us to ensure no inspections are due
- If you are removing or installing a gas cooker or other gas appliance (gas fire) this work must be undertaken by a Gas Safe registered contractor
Our full policy in respect of Gas Safety is available here
What should I do if I smell gas or suspect a leak?
If you smell gas, call the National Gas Emergency Service immediately on 0800 111 999 or via textphone (minicom) on 0800 371 787.
If you're a British Sign Language (BSL) user, you can use SignLive to contact the National Gas Emergency Service free of charge.
What should I do if I'm worried about carbon monoxide in my property?
If you suspect there are high levels of carbon monoxide in your property, follow these steps:
- Open all doors and windows
- Move everyone into the fresh air
- Call the Gas Emergency Service on 0800 111 999 or via textphone (minicom) on 0800 371 787. If you're a British Sign Language (BSL) user, you can use SignLive to contact the National Gas Emergency Service free of charge.
If someone has collapsed or is displaying severe symptoms, seek medical help by calling 999 or 112